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Corporate Corporate Basic Information Message from the President Corporate Profile / Access ∟Mitsubishi Chemical Group Corporation ∟Mitsubishi Chemical Corporation ∟Mitsubishi Tanabe Pharma Corporation ∟Nippon Sanso Holdings Corporation Leadership Organization Chart Global Network Number of Subsidiaries History Corporate Brochure Evaluation by Outside Parties Approach to Corporate Activities Group Concept Charter of Corporate Behavior Value Creation Model Health and Productivity Management Management Strategy Management Policy Business Strategy ∟Specialty Materials ∟Industrial Gases ∟Health Care ∟MMA ∟Petrochemicals and Carbon Products Governance Corporate Governance ∟Corporate Governance Guidelines Risk Management Compliance Media KAITEKI Solution Center  Digital Showroom  Social Media ∟LinkedIn account  ∟X account  ∟YouTube channel  Products Innovation Innovation CTO Message --> Innovation Strategy Intellectual Property Strategy Mitsubishi Chemical Corporation R&D Main R&D Organization Award History Paper Submission Investors Investors Management Policy Message from the President --> Management Policy Disclosure Policy IR News IR News TSE Filings Basic Information Chart IR Calendar Financial Data ∟Financial Highlight ∟Historical DATA  Evaluation by Outside Parties (ESG) Other IR Information ∟FAQ on IR ∟Contact on IR ∟IR Sitemap IR library Financial Results Operating Summaries Analysts Meeting Materials Integrated Reports Securities Reports Report in Line with the Recommendations of the TCFD To Our Individual Investors The Mitsubishi Chemical Group in Numbers Stock and Bond Information ∟Stock Information ∟Dividend ∟Shareholders Meeting ∟Articles of Incorporation ∟Ratings and Bonds Sustainability Sustainability Sustainability Activities Sustainability Approach and Promotion Structure Material Issues and　Sustainability(MOS) Indices​ ESG Initiatives Environment Social Governance Sustainability Data Sustainability (MOS) Results Non-Financial Data Sheets GRI Standards Integrated report "KAITEKI Report" News News Releases Information IR News TSE Filings Contact Us 日本語 English 中文 --> --> --> --> HOME Sustainability Mitsubishi Chemical Corporation Initiatives Responsible Care Activities Quality Assurance Quality Assurance Mitsubishi Chemical Corporation Basic Policy The Mitsubishi Chemical (MCC) and its group companies believes that implementing thorough quality control (QC) is important to ensuring product safety and continuously improving quality so that MCC Group customers can use MCC Group products safely and with confidence. As an integrated chemical company that provides a wide array of products and services to customers in a broad range of industries, it is MCC’s duty to prevent quality and product liability issues while working to further increase customer satisfaction by offering safe, reliable products and services. We strive to fulfill this duty in line with the following basic policy. In order to realize KAITEKI for customers, we provide products and services that customers can use with confidence. We listen carefully to each customer’s requests and respond rapidly and sincerely. In accordance with the basis of our responsible care activities, we strive to achieve continuous improvement in quality. Quality Assurance Initiatives The MCC Group established new rules and policies at the time of the merger that formed the new MCC in April 2017 and has since been working to ensure awareness of the basic policy throughout the company. We are building appropriate quality management systems (based on ISO 9001,*1 GMP,*2 etc.) at our manufacturing sites and working to strengthen our quality assurance framework. Furthermore, we hold regular quality assurance meetings to share and effectively utilize information about quality within the Group as part of continuous efforts to improve quality. At the same time, we are focusing on quality assurance training. In fiscal 2019, we held lectures with outside instructors for executives (a total of 200 participants), working to increase awareness of quality and translate this awareness into practice. In fiscal 2020, to prevent the spread of COVID-19, lectures were conducted online, with a total of 700 participants taking part in a lecture for executives in October and a lecture for managers in November. *1ISO 9001: An international standard for quality management published by the International Organization for Standardization. *2Good Manufacturing Practice (GMP): Quality management standards for the production management of pharmaceuticals and related products. Product Information Disclosure Around the world, corporations are facing growing demand to exercise the proper management of chemical substances in products throughout entire product life cycles as well as to disclose information on such chemical substances. To accurately respond to these demands, MCC has established management standards for chemical substances in products and continues to contribute to the smooth operation of chemSHERPA*3 through the Joint Article Management Promotion-consortium (JAMP).*4 Furthermore, with regard to conflict minerals,*5 which present possible human rights issues, we have established a policy and strive to meet customer requests. MCC is working with its business partners and customers to contribute to the creation of a social system capable of managing chemicals throughout the supply chain. *3chemSHERPA: A new private-public information communication scheme aimed at standardizing communications about the chemicals included in products. *4JAMP: A cross-industry organization that works to promote the appropriate management, disclosure and communication of information on chemicals contained in "articles" (parts and final products) throughout the supply chain. *5Conflict minerals: Tantalum (Ta), tin (Sn), gold (Au), tungsten (W), cobalt (Co) extracted in the Democratic Republic of the Congo and neighboring countries that are used to fund armed groups. Handling Product Complaints Information about complaints related to products is compiled in a quality complaint database so that it can be effectively utilized. Business domains take the main role in quickly responding to customers as needed, striving to enhance customer satisfaction. Significant complaints are aggregated at the company-wide level and analyzed to prevent recurrences. Mitsubishi Chemical Corporation Initiatives Initiatives to Help Achieve the SDGs Mitsubishi Chemical's Social Contributions in Response to the COVID-19 Pandemic Building a Circular Economy with the Aim of Sustainable Growth Plant-Derived, Biodegradable Plastic BioPBS™ Structural Repair and Strengthening Carbon Fiber Fabric REPLARK™ Decentralized Water Treatment & Supply System Responsible Care Activities Basic Policy Implementation Framework Environment and Safety Process Safety and Disaster Prevention, Occupational Safety and Health Environmental Conservation Product Stewardship Security Export Control Chemicals Management Quality Assurance Logistics Company Data (Environment and Safety) Together with Stakeholders Basic Policy Customers Procurement Employees Communities and Society Company Data (Social) Sustainability Report Downloads Corporate Information Corporate Information Corporate Information Basic Information Message from the President Corporate Profile / Access ∟Mitsubishi Chemical Group Corporation ∟Mitsubishi Chemical Corporation ∟Mitsubishi Tanabe Pharma Corporation ∟Nippon Sanso Holdings Corporation Leadership Organization Chart Global Network Number of Subsidiaries History Corporate Brochure Evaluation by Outside Parties Approach to Corporate Activities Group Concept Charter of Corporate Behavior Value Creation Model Health and Productivity Management Management Strategy Management Policy Business Strategy ∟Specialty Materials ∟Industrial Gases ∟Health Care ∟MMA ∟Petrochemicals and Carbon Products Governance Corporate Governance ∟Corporate Governance Guidelines Risk Management Compliance Media KAITEKI Solution Center Digital Showroom Social Media ∟LinkedIn account  ∟X account  ∟YouTube channel  Business・Products Business・Products Innovation Innovation Innovation CTO Message --> Innovation Strategy Intellectual Property Strategy Mitsubishi Chemical Corporation R&D Main R&D Organization Award History Paper Submission Investor Relations Investor Relations Investor Relations Management Policy Message from the President --> Message from the CFO --> Outside Directors’ Discussion Meeting --> Management Policy Disclosure Policy IR News IR News TSE Filings Basic Information Chart IR Calendar Financial Data Evaluation by Outside Parties (ESG) Other IR Information ∟FAQ on IR ∟Contact on IR ∟IR Sitemap IR library Financial Results Operating Summaries Analysts Meeting Materials Integrated Reports Securities Reports Report in Line with the Recommendations of the TCFD To Our Individual Investors The Mitsubishi Chemical Group in Numbers Stock and Bond Information Sustainability Sustainability Sustainability Sustainability Activities Sustainability approach and promotion structure Material Issues and Sustainability(MOS) Indices ESG Initiatives Environment Society Governance Sustainability Data Sustainability (MOS) results Non-Financial Data Sheets GRI Standards KAITEKI Solution Center News Releases Information Digital Showroom Contact Us FAQ The Mitsubishi Chemical Group Official Accounts Sitemap Terms of Use Privacy Policy Social Media Terms of Use Copyright © Mitsubishi Chemical Group Corporation.